Al Safa Honey

Policy

Return & Replacement Policy

At Al Safa Honey, every jar is carefully packed and inspected to ensure it reaches you in perfect condition.

Last updated: July 24, 2026

No Returns

For health and safety reasons, we do not accept returns on any food products once they leave our facility. All sales are final to maintain the purity and quality of our honey.

Damaged, Lost, or Incorrect Orders

If your order arrives broken, damaged, incorrect, or lost in transit, we’ll gladly send you a replacement at no extra cost.

Please contact us within 7 days of receiving your package and include:

  • Your order number
  • A photo of the damaged item (if applicable)
  • A brief description of the issue

Email: support@alsafahoney.net

Once verified, a replacement will be sent promptly.

Shipping Issues

If your package is marked as “delivered” but you did not receive it, please contact your local carrier first to confirm delivery details. If the issue remains unresolved, reach out to us — we’ll do our best to help.

Contact Us

For any concerns or questions, reach us at:

See our Terms & Conditions for full details on orders and liability.